Postal Service Practice Exam

What characteristic is NOT part of the SOLAR communication method?

1. Open posture

2. Leaning in

3. Interrupting frequently

4. Maintaining eye contact

The correct answer is: Interrupting frequently

The SOLAR communication method is designed to promote effective and empathetic interactions between individuals. This approach emphasizes body language and non-verbal cues that foster a positive environment for communication. The key characteristics involved in SOLAR include: - Open posture: This refers to a body position that is relaxed and welcoming, signaling openness and a willingness to communicate. - Leaning in: This behavior often indicates attentiveness and engagement in the conversation, showing that the listener is interested in what the speaker is saying. - Maintaining eye contact: Eye contact is essential for establishing connection and trust in a conversation, conveying interest and respect. Interrupting frequently, on the other hand, disrupts the flow of conversation and can harm the relationship between speakers. It demonstrates a lack of respect for the other person’s thoughts and may lead to misunderstandings. By avoiding interruptions, the communication process remains smooth, allowing both parties to express themselves fully and fostering a more respectful exchange. Thus, this characteristic is contrary to the principles of effective communication embodied in the SOLAR method.